Many businesses struggle with IT maintenance and management. Maybe they don’t have the resources to perform in-house maintenance due to a lack of funding and, consequently, the inability to hire full-time technicians. Maybe they believe that their technology is perfectly fine as is and doesn’t require regular maintenance. We’re here to burst that bubble; you should always have maintenance at the top of mind, and in today’s business environment, there is no excuse not to.
Caddis Technology Group Blog
Managed IT services are well known for being an incredibly useful service for a business as it helps offset the cost of keeping their technology up and running. What they aren’t as well known for are all the other services that they do to add value for their customers.
It’s imperative that you keep your IT infrastructure under control, but many organizations push it to the side. The problem is that ignoring IT often makes it so that you aren’t properly evaluating your technology infrastructure and support, meaning that you could be wasting time and resources that would be better spent elsewhere. Ask yourself the following questions to determine whether or not your IT systems are being maintained properly.
There are certain processes within an organization that take a considerable amount of time to do. These include applying patches, monitoring network traffic, and updating software as needed. While it might seem like something your business can handle on its own, some small organizations struggle to accomplish everything they set out to do--especially with a limited budget or workforce. Our staff’s powerful monitoring and management tool can aid in this initiative.
If your business experiences a technological failure, how many operations simply stop dead in their tracks until the problem is resolved? While it might seem like you have no control over your business’ technology (at least the issues that cause downtime), this is far from the truth. If you take action now, you can prevent issues from cropping up in the first place rather than reacting to them later, after they have already caused considerable problems for your business.
Today’s businesses still require a lot of hardwork and dedication, but technology assists with day-to-day tasks, and gives more opportunities than we could otherwise imagine. As such, it needs to be in optimal shape, but what business has the time to see to that? Well, with the help of remote monitoring and management, yours does.
“The good old days” usually refer to times long past, where things were more simple. Businesses a few decades ago didn’t have much complex technology in their office, but nowadays organizations have multiple server units and plenty of workstations--all of which need more maintenance than ever before. What’s the best way for your organization to approach IT maintenance?
Network security is an important part of keeping both your business and your staff away from online threats, but it’s not enough to implement the best, most comprehensive solutions on the market. There are a surprising number of facets to network security, and in order to optimize protection against online threats, you’ll need to know all of them. Thankfully, you don’t have to do this alone.
There are some tasks that are essential to the health of your business’ network. For example, you need to make sure that you are engaging in regular network management activities. Do you know what this task entails?
It’s time to face the fact that those times when your technology acts up, you don’t have the time to spare waiting around for the issue to just go away...you need to react. Many small businesses just don’t have the means to maintain an in-house IT resource to solve their problems. What if we can offer you a different solution.
Do you understand what the event logs of your network are, and how they keep your organization secure? If not, you could be ignoring one of the most basic components of network security. Event logs are important for spotting significant issues on a workstation or laptop.
What are Event Logs?
Event logs keep track of events and notifications stored in the background of your computer. Event logs record errors and other important details going on under the hood of your PC, even those that might not appear directly in front of you. If there’s suspicious activity on your workstation, the event logs are one of the ways to tell.
Take, for example, the likely occurrence of a hacker posing as one of your network administrators to gain access to privileged data. If they’ve stolen the proper credentials through either a data leak or a targeted spear phishing attack, they can use a legitimate access method to discover even more sensitive material.
Since the hacker is using a legitimate method of accessing your network, the system won’t flag it as a malicious attempt. Even if you’re using an access log, you might run into problems unless you pay attention to the IP of the user or the physical location. For example, it would certainly be suspicious if you had a network administrator sign into your network from the other side of the world. Therefore, it makes the most sense that you forsake an automated event log monitoring solution for one which is being watched by professional IT technicians who know what to look for, including the aforementioned discrepancies.
Event logs can also help a technician identify a hardware or driver issue before it starts to affect the end-user. By doing so, this eliminates downtime and serves as an early-warning system.
Remote Monitoring and Maintenance
By now, you’re probably wondering how you can always keep an eye on your logs, even when you’re as busy as you are. One way is hiring in-house network administrators whose responsibilities include monitoring event logs, but the average small business may not have the budget to sustain this type of preventative measure. Instead, the easier way is to outsource remote monitoring and maintenance to a managed service provider who can keep a close watch on your network and IT infrastructure.
Caddis Technology Group can equip your business with the tools it needs to monitor its event logs and ensure maximum network security. Our team of professionals can remotely monitor and maintain your network for any strange or unauthorized activity. To learn more, reach out to us at (704) 426-3211.
When your technology breaks down, can you rely on your IT provider to be there in a moment’s notice? What if you need someone to talk you through a troubleshooting procedure? During the weekday you expect them to be available, but what if you’re burning the candle at both ends over a weekend to finish an important project? Furthermore, your office might be closed, but your IT infrastructure still needs to be attended to.
Most organizations would prefer that their technology infrastructures be available and functional to their employees at all times. This includes someone keeping tabs on the infrastructure during off-hours. Can you reach your provider after-hours and on weekends or other times that you may not normally need assistance?
Why You Need 24/7 Support
Countless problems could occur when you least expect them to, especially when nobody is in the office to respond to them. What happens if you’re hit with a sudden DDoS attack, or a piece of hardware experiences some sort of critical failure? Such a large issue could cause widespread damage and downtime that places your budget and reputation at risk.
Most importantly, however, you need to consider just how your employees or customers will react if they try to access your services and are unable to do so. If you don’t have someone to resolve the issue, chances are that you’re going to be the one taking that 3:00 a.m. phone call telling you that your server is down. Really, it’s in your best interest to make sure that someone is on-hand and ready to fix the issue so that you don’t have to.
Network Monitoring is Also Crucial
Of course, not every IT provider will want to make this sacrifice for your company; though any who dare to call themselves an IT service provider will put their sleep schedules on the line to make sure you don’t have to. At the very least, you need an IT provider that can offer your organization 24/7 network monitoring in some capacity. This type of monitoring can be accomplished by having a dedicated technician keeping a close watch on your infrastructure for any oddities. In situations like this, a technician is contacted to resolve a problem remotely should there be a problem. It’s about as easy and hands-off as you can get.
To learn more about proactive monitoring and management, or to understand your technology support options, contact us today at: (704) 426-3211.
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