Caddis Technology Group, Inc. Blog
Technology Has Its Own Pain Points
For a business, technology solves a lot of problems. Covering operational pain points is what it does best, after all. Unfortunately, they come with their own pain points that have to be dealt with. In today’s blog, we’ll give you a list of common technology pain points a small business can have and how managed IT services go above and beyond to mitigate those problems.
A Lack of IT Competency from the Top
One of the most familiar problems that businesses have with their technology is a complete lack of acumen when it comes to the decision makers of the business. It’s understandable that most business owners don’t have a strong IT background; that’s what they pay their IT staff for. The problem becomes when they don’t fully understand IT risks and how their IT strategy, systems, and support need to evolve as those risks evolve.
To get management and IT on the same page there needs to be an open line of communication and an IT team staffed with people that can competently (and proactively) bring potential problems to light so that they can be confronted. The worst-case scenario is an IT team that acts independently without proper communication as it can lose the confidence of decision-makers and make an already difficult situation untenable.
Setting Up Lines of Communication
In today’s business environment, it isn’t always easy to get people on the same page. Sure, there are now a lot of options in which to do so, and that is half the problem. For a business to be successful there needs to be clear paths of communication from management to every level of the business, from the staff and the customers, and from the customers back to the business. This can be a challenge to set up and maintain, especially with app fatigue becoming a real issue.
One of the best ways to circumvent bottlenecks in communication is to start with a strong management software with Customer Relationship Management (CRM) capabilities. Many industries have their own type of management software that not only gives clear lines of communication to all levels of a business, but can also work to automate a lot of the things that could hinder those lines of communication.
On top of that, every business needs to roll out a series of reliable communication tools, such as video conferencing with integrated Voice over Internet Protocol (VoIP), some type of direct messaging platform, and for businesses that rely on collaboration to churn out work, a dedicated collaboration platform that provides useful communication strategies designed to move business forward faster.
Too Much to Do
Since IT is such a big deal in modern business, it may just be that there is simply too much on your IT team’s plate and they simply cannot possibly get everything they want to get done (or that you want them to get done) in the timelines needed. Since every department in the business relies on the IT team to keep their technology working optimally, it can be a major challenge for IT technicians and administrators to handle every request in the time demanded by your staff.
There are a couple of solutions to this problem. One is to have a platform in place so that people can see exactly what tasks the IT team is scheduled with. This is an option in most central management programs and can go a long way toward helping decision makers and other staff understand just how much is being asked of their IT team.
Another great solution is to hire an outsourced IT team to handle projects or standard management and have your IT team focus on the other. This co-managed approach to IT support can really be beneficial as it provides your business with the expertise it needs to get all your technology demands covered, while also costing substantially less than hiring more IT technicians.
Security is a Constant Issue
If you are a consistent reader of this blog, you know just how important cybersecurity is to the sustainability of your business. There are more, and ever-evolving threats out there that need your attention. All it takes is one IT security vulnerability to put your business in a precarious position, so ensuring that your systems are patched and updated, and that your crew are trained and properly using strategies and tools that give them the best chance to protect your business’ computing systems, is extremely important.
Most businesses operate under some type of compliance mandates and typically do what they can to keep them from being a pain in their side, but we can’t stress enough the role your staff plays in the protection of your IT systems (and ultimately your business). Having policies in place and available training is something that wasn’t too commonplace for years, but today it is essential to keep your employees and your businesses' computing systems and data secure.
At Caddis Technology Group, we can help your organization get the technology, comprehensive support, and the policymaking acumen you need to keep your business safe and your IT pain points from rearing their head too often. Give us a call today at (704) 426-3211 to learn just how useful our team of IT professionals can be for your business.